We can help you with
- Breech of contract
- Exchanges, repairs, returns or refunds
- Non-payment of a service
- Products or goods that are faulty or of poor quality
- Unfair contracts
- Unpaid money
EXAMPLE CASES
- Case 1: Product not fit for purpose
- You went to buy a car stereo.
- The salesperson told you what model would fit your car so you bought it.
- But when you went to install it, the stereo doesn’t fit.
- The store won’t let you return the stereo for a suitable model.
- We can help you get a refund from the store.
- Case 2: Service not paid for
- You’ve installed an air conditioner for a customer.
- Your were paid a deposit when the service was booked, with the rest due on installation day.
- On the day, they didn’t pay the rest.
- You called them, left voice mail, sent emails, and sent the invoice.
- But they haven’t paid.
- We can help you get a payment.
- Case 3: Poor quality product and service
- A mechanic buys parts and installs them in your car as part of a service.
- Within a week, your car has the same problem it had before you had the service done.
- But the mechanic insists the car is fine.
- You get another mechanic to look at your car.
- And they tell you the newly-installed part is faulty or not installed properly.
- We can help you recover compensation from the first mechanic for the extra costs you had to pay to have your car working properly.
Please note that it is best to apply within six years of the claim.